Frequently Asked Questions (FAQs)

1. How long does shipping take?

Processing takes 1–5 business days. Delivery usually takes 7–20 business days, depending on your location. For some countries, it may take longer due to customs clearance.

2. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can also track your order directly on our website at Track Your Order page.

3. What is your return/exchange policy?

We accept returns and exchanges within 30 days of delivery. The item must be unused and in original condition. Please note, customers are responsible for return shipping costs. For detailed information, see our Return & Exchange Policy.

4. Can I cancel or change my order?

Unfortunately, once an order is placed, it cannot be canceled or changed, as our warehouse begins processing immediately.

Please double-check all information before confirming your order.
If you made a mistake, you may follow our returns process within 30 days of delivery. We are not liable for mistakes in the order or accidental/fraudulent purchases.

5. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times may vary by destination. Please check our Shipping Policy for more details.

6. What if my package shows as delivered but I didn’t receive it?

If the tracking shows delivered, please check with family members, neighbors, your building manager, or local post office first. If you still cannot locate it, contact us at hello@giftgrovee.com and we will do our best to assist.

7. How do I contact customer service?

You can reach us anytime at hello@giftgrovee.com. Our support team will respond within 24 hours (Mon–Fri).